Managed Solutions' (Complete Organizational Maintenance Program) COMP is designed to give you a full time IT staff for a fraction of the cost of hiring additional IT staff or paying for expensive onsite support. This annual maintenance program is a cost-effective solution that gives you access to our technical resources 24/7/365.
Pay a flat monthly fee for each network device (server, workstation, router, switch or firewall) and receive proactive monitoring and maintenance that will keep your network highly available. |
Why is this important to you?
Networks can become unstable over time if proper maintenance is not performed. When a failure does occur, network downtime causes loss of employee productivity and costs employers thousands of dollars in lost revenues.
By using Managed Solutions' COMP program, network failures are minimized. This is achieved using our proprietary monitoring software that ensures that all patches, updates and upgrades have been applied thereby providing you with the most stable and available network infrastructure. We also proactively monitor for possible future problems such as anti-virus definitions, disk space utilization and other anomalies that can cause network downtime. Our team of highly trained engineers proactively responds to these events and mitigates the issue to ensure maximum uptime for your IT infrastructure.
Our COMP program allows companies access to high-level engineers that work on various types of network situations every day. Companies leverage our expertise and knowledge base to provide cross platform support for their network infrastructure, all for an easily budgeted monthly fee. We make it easy for companies to get started with Managed Services by selecting just a few critical network devices, or the entire network to be monitored and maintained. We offer multiple levels of service from alert & trouble-ticketing up to fully out-sourced help desk and on-site service.
Silver, Gold or Platinum — you make the call based on your needs
- Take some time to assess your current situation. How much are you paying for reactive IT support? What does a
network failure cost in terms of lost productivity and revenue? Can you afford to hire a staff member that has cross
platform knowledge and experience? Any more concerns?
- Briefly review our three COMP managed service levels — Silver, Gold and Platinum. Don't know which one is best for your organization?
Just ask and we will be happy to assist you in putting together a plan that meets your companies' needs.
- Call 888-563-9132 and ask to speak with a Managed Solution representative.
Managed Solution COMPs (Complete Organizational Maintenance Programs).
Silver COMP includes Remote Monitoring of your network devices and Patch Management for your Microsoft servers and workstations.
Our Silver Level COMP Plan is for customers that have an IT staff that can handle problems without any remote or on-site support, or for budget sensitive customers that prefer Time and Materials engineering support in case of problems. Managed Solution monitors your network devices and logs any events as trouble tickets that are then sent to our customer's staff for remediation. It is the customer's responsibility to remediate the problem; however Managed Solution's team of skilled engineers is available 24/7/365 to assist if the customer requests it. We also monitor to ensure that all customer approved patches are installed and working properly. This allows the customer's IT staff to be focused on core applications for the business rather than the routine network patching and monitoring.
The Gold COMP includes Remote Monitoring of your network devices, Helpdesk with remote remediation and Patch Management for your Microsoft servers and workstations. Our Gold Level COMP Plan provides customer's with everything you find in our Silver Level Plan plus the added convenience of our Helpdesks' remediation service. As events occur and trouble tickets are created, our certified engineers work to resolve the problems while keeping the customer informed of the progress. The Helpdesk is also available for call in problems that may not be network based.
Remediation from our Helpdesk includes call logging and Level I / Level II troubleshooting by our certified engineers. The Helpdesk uses a populated knowledge base of the latest hardware and software information specific to your needs. Frontline support engineers are familiar with your unique network and attempt to resolve the incident at the initial contact. This program significantly reduces the demands on your IT staffs' time as our support is offered 24/7/365.
The Platinum COMP includes Remote Monitoring of your network devices, Remediation Helpdesk, Patch Management and On-site Technical Support. Our Platinum Level COMP Plan Provides customer's with everything you find in the Silver and Gold Plans plus the on-site engineering support. Sometimes problems require on-site engineering support due hardware failures, complexity of the issue, or even to reboot devices that are not reachable remotely. When issues like this occur, we are able to react immediately without any contract or budget constraints because this is all included in our Platinum Level support.
For more information on the three different level COMPs please call 888-563-9132 and ask to speak with a Managed Solution representative. |
